At MysticRealmBlog.com, we strive to ensure your complete satisfaction with every purchase. Please read our refund and returns policy carefully to understand your rights and obligations when purchasing from us.
1. Faulty Items: We accept returns and issue refunds for faulty items only. If you receive a product that is damaged, defective, or not as described, please contact us immediately at info@mysticrealmblog.com with details of the issue and photographic evidence where possible. We will work with you to arrange for a return and provide a refund or replacement, depending on product availability.
2. Incorrect Size Ordered: We do not issue refunds or accept returns for items ordered in the wrong size. It is essential to carefully review the product description and size guide before placing your order. If you have any questions or concerns about sizing, please reach out to us prior to making your purchase. We are happy to provide assistance to ensure you select the correct size for your needs.
3. Change of Mind: We understand that circumstances may change, but we are unable to issue refunds for change-of-mind purchases. Once an order is placed, it enters our production process and is made to order specifically for you. Therefore, please consider your purchase carefully before completing the transaction.
4. Order Cancellation: Customers have the option to cancel their order free of charge within 48 hours of placing the order. To cancel your order, please contact us at info@mysticrealmblog.com within the specified timeframe, providing your order details. We will process your cancellation request and issue a full refund to the original payment method used.
Return Procedure: If you believe you are eligible for a return due to a faulty item, please follow these steps:
- Contact us at info@mysticrealmblog.com within 7 days of receiving your order, detailing the issue and providing photographic evidence where possible.
- We will review your request and provide instructions on how to proceed with the return.
- Ensure the item is returned in its original packaging, unused, and in the same condition as received.
- Once we receive the returned item, we will inspect it and notify you of the status of your refund or replacement.
Contact Us: If you have any questions or concerns regarding our refund and returns policy, please don’t hesitate to contact us at info@mysticrealmblog.com. Our customer service team is here to assist you and ensure a positive shopping experience at MysticRealmBlog.com.
Note: This refund and returns policy is subject to change without prior notice. Please review this page periodically for any updates or modifications.